Refund and Cancellation Policy

This refund and cancellation policy explains how you can cancel or request a refund for a service purchased through our Platform, https://kalaexam.com/.

1. Cancellation Policy

  • Cancellations will only be considered if the request is made within 5 days of registering for an examination or service.
  • Cancellations will not be entertained once the registration has been confirmed and the examination process has started.
  • If the examination materials or details have already been dispatched, you may not be eligible for cancellation.

2. Refund Policy

  • Refunds will only be processed if the cancellation request is approved and meets the eligibility criteria outlined above.
  • In case of any technical issues during the registration process or discrepancies in the service provided, you must report the issue to our customer service team within 5 days of occurrence.
  • Approved refunds will be processed within 10 business days and credited to your original payment method.

3. Reporting Issues

  • If you find discrepancies in the services provided or have concerns about examination details, report them to our support team within 5 days of receiving the information.
  • In case of a dispute regarding the classical examination conducted by Kala Exam, our team will review the matter and take an appropriate decision.

4. Special Conditions

  • For services with a specified validity or date (e.g., exam registrations), refunds or cancellations may not be entertained after the scheduled date.
  • For examinations or services that are impacted by unforeseen circumstances, Kala Exam may provide alternate solutions, such as rescheduling the exam.

Contact Information
For any queries regarding refunds or cancellations, please contact us:

If you have any further questions or require assistance, feel free to reach out!